We are Halfords Limited and Halfords Autocentres Limited (collectively referred to as “Halfords”) of Icknield Street Drive, Washford West, Redditch, Worcestershire B98 0DE. Halfords is the UK's leading retailer of car parts, car enhancement, camping and touring equipment and bicycles, and the UK’s largest independent operator in garage servicing and auto repair.
For the purpose of the products and services provided by this website, we act as Data Controller, which means that we are responsible for deciding how we use your personal data. We share this responsibility with Call Assist Limited (“Call Assist”) of Axis Court North, Station Road, Colchester, Essex CO1 1UX who also act as Data Controller. Call Assist is a vehicle rescue company with an excellent reputation within the insurance and associated market places.
Personal data is information about you from which you can be identified. Dependent upon which service you require, we will collect different types of personal data about you. However, please be assured that we do not collect or process any personal data about you that we do not need in order to provide our services.
The types of personal data that we collect include:
We also collect special categories of data (also referred to as sensitive information) about you which includes:
There are three lawful purposes for us collecting and processing your personal data and/or special categories of data:
a) The data is necessary to fulfil our contractual obligations to you and therefore provide the products and services you have requested: for example where the data is necessary to:
Please note that if you choose not to give us the data that is necessary for us to fulfil our contractual obligations, we will not be able to provide our products and services to you.
b) The processing is in your legitimate interests: for example where we monitor and record telephone calls in order to improve the quality of our service and to help us deal with any queries or complaints that you may have.
c) We have your consent to collect and process your data: for example, where the data is necessary to:
We use a variety of methods to collect data from and about you including:
We will only disclose/share information about you or your policy with a third party in the following circumstances:
In certain circumstances, it may be necessary to transfer your data to service providers located outside of the European Economic Area (“EEA") for the purposes of fulfilling your product or service order. However, we will not transfer your information outside the EEA unless it is to a country which is considered to have equivalent data protection laws or we have taken all reasonable steps to ensure the company has suitable standards in place to protect your information.
In the unfortunate event that you break down outside the EEA and make a claim, then we will need to disclose your information to the IMA Group, which is the business partner contracted to handle claims on our behalf outside of the UK. Thus, IMA will select a local Recovery Operator in the country in which you have broken down and will send your required job details to the Recovery Operator. In these circumstances, the data will be limited to your name, contact number and location of the breakdown.
Other circumstances where personal data might be made available to companies outside of the EEA include:
Under data protection legislation, you have a number of rights relating to the information we hold about you. This includes the right to:
Should you wish to exercise any of your rights, please direct your enquiry to the Data Protection Officer, Halfords, Icknield Street Drive, Washford West, Redditch B98 0DE or email firstname.lastname@example.org.
Your data is an important asset, and as such, we make every effort to ensure that security measures are in place to prevent unauthorised or inappropriate access, use, modification, disclosure or destruction.
On our website, we protect any information you give us by providing you with a User ID and password. You must keep this password safe and not disclose it to anyone. We will not accept responsibility or liability if a third party obtains and uses your User ID and password. You must tell us immediately if your User Name or password has been compromised in any way.
Other measures we take to keep your data secure include, but are not limited to:
In most circumstances, we will retain your personal data for a maximum of seven years from the end of the insurance policy, in line with legal and regulatory requirements.
In this website, certain links, including hypertext links, will lead you to website or pages that are not under our control. These links are provided for your information and convenience, and the inclusion of any link does not imply endorsement by us in any way of the site to which a particular link leads. We accept no responsibility or liability for the content of other websites. If you are redirected to another website via our website, you will need to contact that organisation separately to remove your details from their records. No one may link into this site without prior written consent.